FAQ

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Ordering from Kato, Shipment methods, and payment:

Kato USA, Inc. does not compete with retail hobby dealers. For this reason, all items sold from Kato USA direct are offered at full Suggested Retail Prices. Items ordered through our Parts department will carry a shipping charge of $7 for all destinations in the United States, while shipping to International addresses (including Mexico and Canada) is $15.00. Items ordered through our online shopping cart system will have shipping charges based on weight and will be calculated on an individual order basis.

Shipments of catalogs and parts are sent via the carrier of our choice. Orders sent to a Post Office box, including FPO and APO, are sent via the USPS. International shipments are typically sent via Air Mail.

We attempt to pack and ship consumer parts orders within 2 or 3 business days. Due to varying order volumes, at times it may take 5 to 7 business days to pack and ship an order.

Our shopping cart is very secure. Credit card numbers are not sent via e-mail. Additionally, we do not sell or give away our customer list. All information transmitted to Kato USA is considered confidential. We also require the use of the 3-digit CVV2 (Visa) or CVC2 (MasterCard) credit card verification codes. Please enter this number in the appropriate field on the checkout form.

It should be noted that all Catalogs and Replacement Parts are available from any retail hobby dealer because they are available to our network of wholesale hobby distributors. Please recognize that most dealers will need to order at least some parts to fill an order; that is, most do not stock the full line of parts.

RETURN POLICY: Printed materials (Catalogs, Books) are not returnable to Kato USA. Parts may be returned if the package has not been opened and the item is in new condition. If a shipment is damaged, please contact us. Any return will be credited for the cost of the merchandise only; shipping charges will not be refunded.

Kato USA, Inc. 100 Remington Road Schaumburg, IL 60173