Contact Us

Reaching out:

Before you contact us, see if you can find what you’re looking for at any of the below links:

Looking for our online parts store? It’s here: LINK

Want to request a repair? See our repair FAQ here: LINK

You can find our general Frequently Asked Questions Page here: LINK

Can’t find what you’re looking for at the above links? Feel free to call our office during our office hours

Kato USA does not offer general advice about model railroading and is unable to
provide a product search service.
Please see your local hobby shop for assistance.


Kato USA, Inc. 100 Remington Road Schaumburg, IL 60173

2pm - 4pm Monday - Friday Central Standard Time (excluding Holidays)

KATO Japan

Sekisui Kinzoku Co., Ltd. 1-30-15 Nishi ochiai, Shinjuku-Ku, Tokyo 161-0031

Monday-Friday 11:00 - 20:00, Saturdays-Sundays-Holidays 10:00 - 19:00

free google map


Sekisui Kinzoku, Kato USA's parent company, was established in August, 1957. The year 2017 will mark its 60th anniversary of producing Precision Railroad Models. Not all items included on the Japanese site are imported and/or readily available in North America Please understand this link is established primarily for hobbyists wanting to explore our business in another market. Questions and comments regarding North American models should be directed to KATO USA..

Kato Japan Website